Frequently Asked Questions

  • I want to take language lessons. What do I need to do ?

    It’s very simple. Choose your favourite teacher from the list of Learnissimo teachers. Reserve your next lesson with your teacher by consulting his or her availability schedule. At the date and time of your lesson, click on “enter my classroom” in your personal space. Your teacher will be waiting for you: the lesson can now begin!

  • How much does it cost ?

    You purchase the number of lessons you want on our secure payment site (payment by credit card or Paypal). When your account no longer contains enough credits to pay for your next lesson, you must replenish your account.

    Pricing
    Individual Classes REFRESH BOOST POWER MASTER
    ( 12€ / lesson* ) ( 10.8€ / lesson* ) ( 10€ / lesson* ) ( 9.8€ / lesson* ) ( 9.6€ / lesson* )
    1 lesson 10 lessons 30 lessons 60 lessons 100 lessons
    12€ 108€ 300€ 588€ 960€

    *Learnissimo lessons are one-to-one lessons which last 30 minutes each.

  • What do I need to get started on Learnissimo ?

    To take lessons by videoconference with the Learnissimo teachers, you need a high-speed Internet connection and a webcam (with a built-in microphone). Using a microphone headset ensures optimal quality of communication.

  • Can I have several teachers ?

    Yes, of course. You can for example take English conversation classes with a teacher in New York and grammar lessons with a teacher in Liverpool. By choosing several teachers (therefore several availability schedules), you also maximise the number of timetable slots open to you to reserve lessons on.

  • Who are the Learnissimo teachers ?

    The Learnissimo teachers come from all over the world. In order to guarantee you the best teachers, we carry out strict selection, through linguistic tests (grammar, vocabulary, conjugation), on-line training for our learning methods and a validation of their presentation video by our team.

  • I wish to cancel a lesson I have booked. What do I need to do ?

    It’s very simple. Simply click on “cancel this lesson” in your personal space. The cancellation is free if you cancel in advance (See conditions for cancelling a lesson).

  • Do I have to download a software ?

    No. There is no software to download, Learnissimo uses Flash technology for the lesson by videoconference.

  • I am behind a firewall or a proxy. Is this a problem ?

    No, no problem. Our Flash technology uses the HTTP Tunnelling technique.

  • What happens if my teacher is late / absent / incompetent the day of the lesson ?

    If your teacher doesn’t suit you, you can interrupt the lesson within the 5 first minutes of your lesson. Just click on “Interrupt the lesson now” in your classroom. If your teacher is late or absent from one of your lessons, Learnissimo automatically detects that your teacher did not log in to the classroom, and you will get all your credits back.

  • Do the credits I buy expire after a certain time ?

    Yes, your credits expire if you haven’t booked a lesson during a period of 12 consecutive months. We therefore ask you to use your credits during this period to avoid losing them. After 365 days, the credits cannot be used and their value is lost. Once you have purchased credits, you will not be able to convert them back into cash. The member waives any claims in respect of this time limit.